Yes. 4M Toys Australia is proudly Australian owned and operated. We are based in Sydney, New South Wales.

4M Toys Australia accept Visa, MasterCard and PayPal for all online orders.

The 4M Toys Australia ecommerce system uses Secure Socket Layer Technology (SSL) to ensure your shopping experience is safe and secure. After you make the payment for your order, you will receive a transaction confirmation email, which confirms receipt of your order. All prices are quoted in Australian Dollars and include GST. We reserve the right to vary the prices displayed on the 4M Toys Australia website from time to time and without notice to you.

The 4M Toys Australia website uses Secure Socket Layer (SSL) encryption technology which creates a secure transaction environment on the Internet. A strong highly secure 256-bit encryption environment. 4M Toys Australia use a GeoTrust Digital Security Certificate for our SSL connection to protect your information from unauthorised use.

4M Toys Australia uses Australia Post to ensure the safe and secure delivery of your order. In some instances, larger/heavier items (parcels typically over 5kgs) will be dispatched via a courier company. Please note that as the courier services are road delivery services, deliveries may take a little longer to arrive.

From time to time, 4M Toys Australia send orders in shipping boxes that have been used before. We ensure that the used boxes are strong and sturdy and protect your products. This is an environmental initiative and we feel it is better to reuse boxes where we can.

A flat shipping rate of $9.95 Australia wide for orders with a total value of less than $100.

FREE shipping* for orders with a total value of more than $100.

Additional freight charges may be incurred for large or heavy items and deliveries to remote locations within Australia.

An express post option is available at a cost $19.95 (only available for orders which do not contain Heavy Items). In most instances the Australia Post Express service will be used for this option, however, another carrier or courier company may be used for Sydney Metro locations or some locations that are outside of NSW, QLD, ACT and VIC. Please note that, unfortunately, we cannot guarantee next day delivery, however, we will ensure that your order will be dispatched as soon as possible from our warehouse in Sydney which is usually same business day if the order is placed prior to 12pm.

4M Toys Australia will only deliver orders to a valid registered address located within Australia (we will not deliver to addresses outside of Australia).

Please refer to our Shipping page and Sales Terms and Conditions for further information.

Orders will be dispatched within 48 hours (excluding weekends and public holidays) upon placing an online order.

Please note, following public holidays, orders will be dispatched within 72 hours of placing an order. You will receive an order confirmation outlining your purchase. Orders typically take 2-5 business days to reach their Australian destination once they leave the Sydney-based 4M Toys Australia warehouse. The time to deliver the parcel will vary depending on your location relative to Sydney, in line with standard Australia Post delivery times. Larger/heavier items that are dispatched via a Courier Service to regional or remote areas can take a little longer to arrive, as can parcels shipped to regional or remote locations.

Please contact info@johncoproductions.com if you have any questions.

You will receive a dispatch email containing your order information and tracking website address. The dispatch email will contain a tracking number to track your order. You will be able to track your order through the Australia Post/courier online system.

Yes - at the online checkout page you have the option of including a separate billing address and delivery address.

You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, 4M Toys Australia is not obliged to re-send the order to the correct address at our own expense.

Yes, however, at present, 4M Toys Australia only ships to delivery addresses within Australia.

No. At present, 4M Toys Australia only ships to Australian addresses.

If you have a 4M Toys Australia promotion code, you can apply this at the shopping cart page. All promotion codes have an expiration date, and if that date has passed, it is no longer valid. Please check the original email sent to you for the valid dates, or contact 4M Toys Australia at info@johncoproductions.com

Yes. You can subscribe to the 4M Toys Australia newsletter by scrolling to the bottom of the homepage and entering your email address into the subscriber box located there.

In the unlikely event, please contact us at info@johncoproductions.com and quote your order number. 4M Toys Australia will investigate accordingly.

At 4M Toys Australia, we check our products before dispatch to make sure they are not damaged. We also take great care to wrap them carefully. If however, damage occurs during the delivery process, please contact us at info@johncoproductions.com and have your order number for identification. You must inform 4M Toys Australia within 7 days of receipt of the goods if a product is damaged or faulty. We will replace or refund any faulty products and pay for the return freight on receipt and inspection of the goods. Include a letter indicating the problem with the item, and supply a copy of the online delivery note, tax invoice or packing slip. Send an email to info@johncoproductions.com to confirm the mailing address for returning the goods.

If you are unhappy with your purchase from 4M Toys Australia, you can exchange any full priced product provided it is unopened and in perfect condition. You must contact us within 7 days of receipt of your delivery. Discounted items cannot be refunded or exchanged. Valid proof of purchase is required. All postage costs in relation to the exchange are the responsibility of the customer. Please ensure that all goods are packaged in a manner that will ensure that they are not damaged whilst in transit. Send an email to info@johncoproductions.com to confirm the mailing address for returning the goods.

If you are not happy with your purchase for any reason, you can return the purchased item/s to us within 30 days of the date of purchase for a full refund of the purchase price (no refund on postage). You are responsible for the postage costs of returning the items to 4M Toys Australia. Returned items must be received in original, unopened condition and packaged such that transit damage does not occur. If goods are received in unsellable condition, then your return may not be processed. There are no returns or exchanges for sale or clearance items, or for custom made items. Send an email to info@johncoproductions.com to confirm the mailing address for returning the goods.

Please allow 1-2 weeks for your return and refund request to be processed. Please note that refunds can only be issued to the original purchasing credit card or PayPal account.

You may cancel your order, provided that the order has not been dispatched by 4M Toys Australia. Please note that the majority of orders are dispatched within 24 hours of order placement. If the order has been dispatched, you can return the goods once you receive them. All postage costs in relation to the cancellation are the responsibility of the customer. Please note that the goods must be returned in the original, unopened, un-used saleable condition. Please note that refunds can only be issued to the original purchasing credit card or PayPal account.

Please contact 4M Toys Australia via email info@johncoproductions.com or call 02 9452 5819 during business hours.